Previously StretchMinder
Last updated: July 5, 2024
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SERVICE.
Moova (formerly StretchMinder) is a service developed and provided by Better Primate Labs Limited. The service is available online at, among other places, www.getmoova.app, and in the Apple App Store as “Moova” and in the Google Play Store as "Moova". The purpose of Moova is to help our users stay active throughout their day by sending recurring reminders for them to perform daily self-care routines.
These Terms and Conditions ("Terms", "Terms and Conditions") we describe the usage for Moova mobile applications, software, websites, APIs and services ("Moova", "the Service" or "Application") operated by Better Primate Labs Limited ("we", "us", or "our").
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
For information about how we collect, use and store your personal information, please refer to our Privacy Policy.
The Service may include features that promote physical activity. Consider the risks involved and consult with your medical professional before engaging in any physical activity. Better Primate Labs Limited is not responsible or liable for any injuries or damages you may sustain that result from your use of, or inability to use, the features of the Service.
The activities promoted on the Service may be new to you, and will challenge and possibly exceed your level of ability. The reaction of the heart, lung, blood vessels as well as other systems to exercise cannot always be predicted with accuracy, and there is a risk of certain abnormalities occurring during the activities promoted on the Service. There exists the remote possibility of adverse changes occurring during these activities including, but not limited to, abnormal blood pressure, fainting, dizziness, disorders of heart rhythm, and very rare instances of heart attack, stroke, or even death. The activities promoted on the Service may lead to injuries including, but not limited to, injuries to the muscles, ligaments, tendons, and joints of the body if adequate warm-up, gradual progression, and safety procedures are not consistently followed.
Moova may enable you to post, upload, store, share, send or display information such as photos, images, video, data, text, workouts, workout sessions, activities, likes, comments and other information and material (“Content”) to and via Moova. You own all rights to the Content that you post to Moova whether it was publicly posted, privately transmitted, or submitted through a third-party provider (e.g. an activity imported from Apple Health or Google Fit).
By making the Content available in Moova you hereby grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide licence to use, copy, modify, publicly display, publicly perform, reproduce and translate any Content that you post on or in connection with Moova. This license will be invalidated when you delete your account.
By using Moova you further agree that (1) you understand that you, and not Better Primate Labs Limited, are fully responsible for all Content that you upload, transmit or otherwise make available via Moova; (2) that Moova does not frequently monitor or examine the Content you or other users of Moova upload to Moova and, as such are not responsible for the integrity or quality of such Content; (3) that Moova has the right to refuse or remove any Content that violates the Terms; (4) that by using Moova you might be exposed to Content that is offensive, indecent or objectionable.
By using Moova you further agree to not (1) promote or advertise products or services commercially; (2) use or attempt to use another user’s account; (3) upload any Content that contains software viruses or is designed to destroy or interrupt any of Moova functionality; (4) upload any Content that is of promotional material, spam, offensive or criminal activity.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Children under the age of 16 are not allowed to create an account in Moova. If we learn that we have accessed or stored the personal information about a child under the minimum required age, we will take steps to delete the information as soon as possible. Parents or guardians who believe that their child has transmitted data to Moova should contact us immediately at support@getmoova.app.
You can at any time choose to delete your account by contacting us directly at support@getmoova.app. Please note that uninstalling the mobile application or deleting your account will not automatically stop your Moova Plus subscription — you must actively cancel the subscription. Please note that if you have subscribed to Moova Plus through the use of the Apple App Store, Google Play Store or any other service provider, you can only cancel your subscription through the use of their services.
Some parts of the Service are billed on a subscription basis ("Subscription(s)", "Moova Plus"). Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the active period. In iTunes you have the option to manage your subscription or turn off auto-renewal by going to your iTunes account settings after the purchase.
You may at any time terminate your subscription, in which case your subscription will still be valid for the subscription time you have already paid for. If you have subscribed through the use of the Apple App Store, Google Play Store or any other service provider, using in-app purchases, you can only cancel your subscription through the use of their services.
Moova may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Moova until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Moova reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Moova, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Moova will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
All payments handled by Apple, such as in-app purchases, can only be refunded by Apple and with Apple’s consent. If you would like to contact Apple, please click here.
We welcome comments, ideas, feedback or other communication regarding Moova. If you provide feedback to us you hereby grant us to use, disclose, reproduce, distribute and exploit this feedback without any restriction or compensation to you. For this reason, do not send us any feedback that you do not want us to use without any restriction or compensation to you.
You agree that Better Primate Labs Limited has the right to suspend or deactivate your account or your access to certain parts of Moova at any time and without notice or liability to you. Upon such termination we might delete your account and other information related to your account.
Reason for such termination could be violations of this agreement, requests from law enforcement or other government agency requests, but it is not limited to any of these.
You are responsible for your own health. Better Primate Labs Limited is not a medical professional and we will not provide you with any medical advice or diagnosis. The purpose of Moova is solely to help our users stay active throughout their day by sending recurring reminders for them to perform daily self-care routines. Information made available through Moova and by our partners and affiliates shall solely be used for recreational and educational purposes.
Consult your doctor before using Moova, and if you experience any pain or discomfort. We cannot guarantee any health, weight and/or fitness results or improvements. Moova is only intended for healthy adults. Please do not use Moova if you suffer from, or might suffer from, any medical condition that may be impaired by diet or exercise.
Better Primate Labs Limited is not responsible for any personal injury or any other damages that may have been the result, direct or indirect, of any use or misuse of Moova.
You use Moova at your own risk. Moova is provided “AS IS,” without any warranties, and Better Primate Labs Limited does not warrant that Moova and availability thereof will be uninterrupted or error-free. Better Primate Labs Limited does not assume any responsibility for errors or omissions in the information or software or other documents, including user generated material, which is referenced by or linked to. References or links to third parties’ websites are provided “AS IS,” without warranty of any kind, either expressed or implied.
In no event shall Better Primate Labs Limited be liable for any indirect or consequential damages, except in cases of intentional misconduct or gross negligence. To the maximum extent permitted under applicable law, Better Primate Labs Limited's aggregated liability for any direct damages shall be limited to the lesser of: (1) membership fees paid by the user; (2) membership fees paid by the user during the previous calendar year; or (3) USD$50.00.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Moova.
Moova has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Moova shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
If any provision in these Terms of Use is held invalid, the remainder of these Terms of Use shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms of Use and the remaining provisions are still valid and enforceable.
Better Primate Labs Limited has the right to modify these Terms at any time, so please review it occasionally. We will notify you before we make any substantial changes to the Terms and give you an opportunity to review the revised Terms.
Any and all material changes shall come into effect between you and Better Primate Labs Limited upon your acceptance of such changes (e.g. by using Moova after such notification has been made to you or renewing your subscription).
If you object to any change in the Terms you should immediately delete your account and stop using Moova.
These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Hong Kong Law. Both we and you hereby agree to submit to the non-exclusive jurisdiction of the Hong Kong Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
If you have any questions about these Terms, please email us directly at support@getmoova.app
Better Primate Labs Limited
RM 7B One Capital Place
18 Luard Rd
Wan Chai, Hong Kong